FAQ – Whiteclouds

Frequently Asked Questions

Discover clear answers to the most common questions about our products, services, and return policy.

What is Whiteclouds?

Whiteclouds is a UAE-based brand offering premium e-liquids, disposables, and vaping essentials crafted with care, quality, and innovation.

Are Whiteclouds products authentic?

Yes, all products are 100% genuine and sourced from trusted manufacturers. Each item goes through strict quality checks before delivery.

Do I need to create an account to shop?

No, you can checkout as a guest. However, creating an account helps you track orders, manage addresses, and access special updates.

How can I contact customer support?

You can reach us anytime at info@whitecloud.ae , or through our contact form. Our support team is happy to assist.

Are Whiteclouds products safe to use?

Absolutely. All our products are tested to meet quality and safety standards, ensuring a premium vaping experience.

Do you deliver across the UAE?

Yes, we offer delivery to all Emirates in the UAE with a flat rate of AED 20 per order.

How long does delivery take?

Orders are usually processed within 24–48 hours and delivered within 1–3 business days, depending on your location.

How can I track my order?

Once your order is dispatched, a tracking number will be shared via email or SMS so you can follow your shipment in real time.

What happens if my order is delayed or lost?

If your order hasn’t arrived on time, please contact us with your order number. Our team will investigate and assist promptly.

Can I change my delivery address after placing an order?

You can update your address before dispatch. Once the order is shipped, modifications are not possible.