Shipping Policy
At Whiteclouds, we are committed to delivering your orders safely and on time. Please review our shipping policy below for details on how we process and ship orders.
Last updated: December 29, 2025
Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
- Orders placed after 6:00 PM (GST) will be processed on the next business day.
- During peak seasons or promotions, processing times may be slightly longer.
Shipping Locations & Charges
- We currently ship within the United Arab Emirates (UAE).
- A flat shipping fee of AED 20 applies to all orders.
Delivery Time
- Dubai: 1–2 business days
- Other Emirates: 2–3 business days
Delivery timelines may vary due to courier delays, weather conditions, or unforeseen circumstances.
Payment Method
- Currently, Cash on Delivery (COD) is the only available payment option.
- Online payment options will be available in the future.
Order Tracking
- Once your order is shipped, you will receive a confirmation message with tracking details (if applicable).
- You may also contact our support team for shipment updates.
Failed or Delayed Deliveries
- If delivery fails due to incorrect address, unavailability, or refusal to accept the order, additional delivery charges may apply.
- Whiteclouds is not responsible for delays caused by third-party courier services.
Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 24 hours of delivery with photos and order details.
- Claims made after this period may not be accepted.
Contact Us
For any shipping-related questions, please contact us at:
Whiteclouds
Email: info@whitecloud.ae
Dubai, United Arab Emirates