Privacy Policy

This Privacy Policy explains how Whiteclouds (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from whiteclouds.ae (the “Site”) or interact with us in any way (collectively, the “Services”). By using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our Services.
Last updated: December 29, 2025

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or security updates. Any changes will be posted here with a new “Last updated” date.

Information We Collect

We collect personal information to process your orders, provide customer service, and improve your shopping experience.

1. Information You Provide

  • Contact details: name, email, phone number, billing, and shipping address.
  • Order details: products purchased, payment confirmation, and delivery information.
  • Account information: username, password, and communication preferences.
  • Support inquiries: messages and details shared with our customer support team.

2. Information Collected Automatically

When you browse our Site, we may collect information such as:

  • Your IP address, device type, and browser details.
  • Pages visited, time spent on the Site, and browsing behavior.
  • Cookies and similar technologies to enhance your user experience.

3. Information from Third Parties

We may receive information from:

  • Shopify, which powers our online store.
  • Payment gateways for secure transaction processing.
  • Delivery partners to ensure smooth order fulfillment.

How We Use Your Information

We use the collected information to:

  • Process and deliver your orders.
  • Communicate order updates and respond to inquiries.
  • Provide customer support and assistance.
  • Send updates, promotions, or offers (only if you opt-in).
  • Prevent fraudulent transactions and ensure secure payments.
  • Improve our website and overall user experience.

Cookies

We use cookies to remember your preferences, enhance your browsing experience, and analyze website performance.

You can manage or disable cookies in your browser settings, but some parts of the Site may not function properly if cookies are disabled.

For more information about cookies used by Shopify, visit: https://www.shopify.com/legal/cookies.

How We Share Information

Your information is shared only when necessary:

  • With service providers who help us operate our business (e.g., payment processors, logistics companies, Shopify).
  • With marketing partners to share relevant brand updates, only if you’ve subscribed.
  • When required by UAE law or to protect our legal rights.

We never sell your personal information to third parties.

Data Security and Retention

We implement strict measures to safeguard your personal data against unauthorized access, misuse, or loss.

Your information is retained only as long as necessary to fulfill the purpose it was collected for — such as completing your order, handling returns, or complying with UAE regulations.

Your Rights

As a valued customer, you have the right to:

  • Access, review, or update your personal information.
  • Request deletion of your information where applicable.
  • Opt out of receiving promotional communications.

You can exercise these rights by contacting us at info@whitecloud.ae.

Children’s Privacy

Our products and services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors.

Contact Us

For any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Whiteclouds

Email: info@whitecloud.ae

Dubai, United Arab Emirates